Medical Operations Coordinator

INTRODUCTION 

• Purpose 
  • The purpose of this document is to explain the details for the position of Medical  Operations Coordinator (MOC) NOT to be confused with Management of  Change (MoC). 
• Scope and applicability 
  • This information applies to Pharma-Safe Industrial Services, Inc. (PSIS) office,  other sites as designated, and/or in support of field locations. 
•  Accountabilities & Authorization. 
  • • The Director of Medical Operations (DMO) is responsible for the accuracy,  maintenance, and implementation of this content within the boundaries of the  Medical Services business unit. 
    • The DMO is responsible for managing, enforcing, and auditing the information  associated with this document. All information in this document shall be  approved by the COO. 

Pharma-Safe Industrial Services, Inc. is an Equal Opportunity/Affirmative Action  employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, disability, gender identity, sexual  orientation or protected veteran status. For more information on the guidelines which  PSIS complies with, please see link provided in the References section.  

DEFINITIONS 

• Biological Sample Collector (BSC): The person trained and designated by PSIS to collect biological samples according to the specific protocols defined by PSIS,  Device Manufacturers, Laboratories, or the Client. 
• Director of Medical Operations (DMO): Position of person responsible for the  creation of programs associated with PSIS clinical services who works in concert  with Medical Control, related Medical Subject Matter Experts, and client  administrators on contract specifics and expectations. 
• Medical Operations Coordinator (MOC): Position of person responsible for  assisting with various operational needs for designated business unit and has the  capacity to provide baseline medical surveillance services as directed. 
• Medical Operations Manager (MOM): Position of person responsible for  managing the Lead Collector, Assistant Collectors and related policies,  procedures, and guidelines within the designated business unit for any active  programs. 
• Medical Surveillance Program (MSP): A component of the Health Management  System (HMS) which includes specific focus, guidelines, training, and policies as  created by the DCO, Leadership, and Management.
• Site Specific Surveillance Program (SSSP): A aspect of the MSP which focuses  on a specific category of clinical, emergent, or occupational medicine such as  Blood Born Pathogens, or Hearing Conservation.

4) TECHNICAL CONTENT 

1. Terms 
   •  Entry level, full-time, operations support position. 
   • Work at the PSIS office and local to home with reimbursed travel to neighboring  locations, or as approved by client.
   • Opportunity exists for episodic fieldwork with financial incentives. b) General Position Expectations 
2. The MOC is responsible for:
   • (1) The provision of PSIS office-based medical operations and  surveillance/screening support and the associated documentation thereof
   • (2) The receipt and organization of Ad Hoc medical surveillance requests,  organization, and dispatching. 
   • (3) The receipt and organization of completed Result Reporting Logs from all  deployed locations/personnel and Ad Hoc jobs. 
   • (4) The use and maintenance of [email protected] email address. (5) Responding to field to assist where needed to support medical  surveillance/screening services. 
   • (6) Assist with orientation of new-hire personnel to medical operations and  medical surveillance program documentation and procedures 
   • (7) Facilitating online course and skills assessment completion for related  courses as a Proctor and updating grades or check off forms 
   • (8) Helping to improve compliance with the health, hygiene, and procedural  integrity of programs as governed by PSIS, Clients, and Regulators (9) Reports to Medical Operations Manager or other designated leadership  personnel daily or as needed and does not have any assigned direct  reports. 

Specific Components 

Duties & Responsibilities (Conduct, oversee, and direct any of the  following) 

• (1) Maintains the readiness and quality of the PSIS Office testing site and  equipment  
• (2) Reports data and document information according to PSIS policy (3) Supports field personnel on the cleaning and maintenance of PSIS/Client surveillance equipment 
• (4) Supports field personnel with the management of related consumable  supplies and works with supply personnel to ensure the associated  resources are available
• (5) Supports field personnel on the management of donor registration and  processing workers for SSSP enrollment 
• (6) Supports field personnel on the management of related medical  surveillance documentation or recordkeeping processes 

Preferred Knowledge, Skills, & Abilities (KSAs) 

• (1) Knowledge of basic information regarding the use of and education of PSIS  policies, procedures, and training in the use, value, and handling of  biological samples (reviewed in orientation training) 
• (2) Knowledge of basic computer operations 
• (3) Possess verbal and written English skills suitable to function in a professional/operational/customer-related setting 
• (4) Possess basic mathematical capacity and comprehension suitable to  function in a professional/operational setting 
• (5) Possess leadership and soft skills such as interpersonal communication,  patience, active listening, and ability to manage conflict, solve, or trouble shoot problems 
• (6) Detail oriented, to include ability to systematically address factors according  to a prescribed methodology, protocol, or procedure 
• (7) Team oriented, to include ability to understand dynamics of how to work as  part of a team 
• (8) Growth (personal and professional) oriented, to include ability to quickly  learn new processes, understand and apply feedback (positive/negative)
• (9) Process oriented, to include ability to work in and train personnel on  procedural integrity/discipline and time management 
• (10) Knowledge of HIPPA compliance and patient confidentiality (reviewed in orientation training) 
• (11) Ability to handle biological samples (urine, saliva, mucous, and  blood), (reviewed in orientation training) 
• (12) Ability to arrive at designed work location(s) as scheduled
• (13) Ability to stand for prolonged periods of time 
• (14) Ability to bend over at the waist multiple times per shift 
• (15) Ability to squat and lift then walk with 25 pounds in one or both arms.
• (16) Ability to wear designated face mask for prolonged periods of time
• (17) Ability to wear hypoallergenic gloves for prolonged periods of time
• (18) Ability to wear eye protection for prolonged periods of time
• (19) Ability to pass background check, physical, and DOT/NDOT drug  screen 

Preferred Qualifications 

• (1) High-school diploma
• (2) Current Basic Life Support (BLS) card from any of the state accepted  agencies licensed to provide this level of training (provided or updated as  part of orientation training). 
• (3) Formal academic accomplishments in related fields to be reviewed on a  case-by-case basis. 
• (4) Minimum certification as a Medical Assistant, Certified Nursing Assistant, or  Basic EMT, or similar as approved by the hiring manager. 

Preferred Education, Training, & Experience 

• (1) Three (3) years of experience at the stated minimum level or at the level of  health care provider otherwise accepted by the hiring manager. 
• (2) Otherwise, candidates capable of meeting the above and based on the  availability of positions, once hired, shall be trained: 
  • (a) In the use of the current Personnel Protective Equipment (PPE) within  the boundaries and expectations of PSIS policy. 
  • (b) In the use of the current policy for conducting and processing biological  samples using PSIS provided devices within the federal guidelines  under which their use is approved. 
  • (c) In the use of the current policies for managing testing sites and the  associated processes within the boundaries and expectations of PSIS  policy. 
  • (d) In the use of the current boundaries and expectations set forth in the  PSIS Blood Borne Pathogens (BBP) program. 
  • (e) In the use of any current guidelines established by the specific client(s) this position is designated to support. 
  • (f) To successfully operate as an employee within the PSIS system. 

5) RISK EVALUATION 

• The risk analysis process is currently being developed. Until such time as this  document is amended, PSIS personnel are to refer to the appropriate supervisor  for guidance. 

ADDITIONAL GUIDELINES 

• Attachments 
  • NONE 
• References 
• United States Department of Labor (DoL). (n.d.). Equal employment  opportunity posters. https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.