- The purpose of this document is to explain the details for the position of Medical Operations Coordinator (MOC) NOT to be confused with Management of Change (MoC).
- Scope and applicability
- This information applies to Pharma-Safe Industrial Services, Inc. (PSIS) office, other sites as designated, and/or in support of field locations.
- Accountabilities & Authorization.
- The Director of Medical Operations (DMO) is responsible for the accuracy, maintenance, and implementation of this content within the boundaries of the Medical Services business unit.
- The DMO is responsible for managing, enforcing, and auditing the information associated with this document. All information in this document shall be approved by the COO.
Pharma-Safe Industrial Services, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. For more information on the guidelines which PSIS complies with, please see link provided in the References section.
- Biological Sample Collector (BSC): The person trained and designated by PSIS to collect biological samples according to the specific protocols defined by PSIS, Device Manufacturers, Laboratories, or the Client.
- Director of Medical Operations (DMO): Position of person responsible for the creation of programs associated with PSIS clinical services who works in concert with Medical Control, related Medical Subject Matter Experts, and client administrators on contract specifics and expectations.
- Medical Operations Coordinator (MOC): Position of person responsible for assisting with various operational needs for designated business unit and has the capacity to provide baseline medical surveillance services as directed.
- Medical Operations Manager (MOM): Position of person responsible for managing the Lead Collector, Assistant Collectors and related policies, procedures, and guidelines within the designated business unit for any active programs.
- Medical Surveillance Program (MSP): A component of the Health Management System (HMS) which includes specific focus, guidelines, training, and policies as created by the DCO, Leadership, and Management.
- Site Specific Surveillance Program (SSSP): A aspect of the MSP which focuses on a specific category of clinical, emergent, or occupational medicine such as Blood Born Pathogens, or Hearing Conservation.
4) TECHNICAL CONTENT
- Entry level, full-time, operations support position.
- Work at the PSIS office and local to home with reimbursed travel to neighboring locations, or as approved by client.
- Opportunity exists for episodic fieldwork with financial incentives. b) General Position Expectations
- The MOC is responsible for:
- (1) The provision of PSIS office-based medical operations and surveillance/screening support and the associated documentation thereof
- (2) The receipt and organization of Ad Hoc medical surveillance requests, organization, and dispatching.
- (3) The receipt and organization of completed Result Reporting Logs from all deployed locations/personnel and Ad Hoc jobs.
- (4) The use and maintenance of [email protected] email address. (5) Responding to field to assist where needed to support medical surveillance/screening services.
- (6) Assist with orientation of new-hire personnel to medical operations and medical surveillance program documentation and procedures
- (7) Facilitating online course and skills assessment completion for related courses as a Proctor and updating grades or check off forms
- (8) Helping to improve compliance with the health, hygiene, and procedural integrity of programs as governed by PSIS, Clients, and Regulators (9) Reports to Medical Operations Manager or other designated leadership personnel daily or as needed and does not have any assigned direct reports.
Duties & Responsibilities (Conduct, oversee, and direct any of the following)
- (1) Maintains the readiness and quality of the PSIS Office testing site and equipment
- (2) Reports data and document information according to PSIS policy (3) Supports field personnel on the cleaning and maintenance of PSIS/Client surveillance equipment
- (4) Supports field personnel with the management of related consumable supplies and works with supply personnel to ensure the associated resources are available
- (5) Supports field personnel on the management of donor registration and processing workers for SSSP enrollment
- (6) Supports field personnel on the management of related medical surveillance documentation or recordkeeping processes
Preferred Knowledge, Skills, & Abilities (KSAs)
- (1) Knowledge of basic information regarding the use of and education of PSIS policies, procedures, and training in the use, value, and handling of biological samples (reviewed in orientation training)
- (2) Knowledge of basic computer operations
- (3) Possess verbal and written English skills suitable to function in a professional/operational/customer-related setting
- (4) Possess basic mathematical capacity and comprehension suitable to function in a professional/operational setting
- (5) Possess leadership and soft skills such as interpersonal communication, patience, active listening, and ability to manage conflict, solve, or trouble shoot problems
- (6) Detail oriented, to include ability to systematically address factors according to a prescribed methodology, protocol, or procedure
- (7) Team oriented, to include ability to understand dynamics of how to work as part of a team
- (8) Growth (personal and professional) oriented, to include ability to quickly learn new processes, understand and apply feedback (positive/negative)
- (9) Process oriented, to include ability to work in and train personnel on procedural integrity/discipline and time management
- (10) Knowledge of HIPPA compliance and patient confidentiality (reviewed in orientation training)
- (11) Ability to handle biological samples (urine, saliva, mucous, and blood), (reviewed in orientation training)
- (12) Ability to arrive at designed work location(s) as scheduled
- (13) Ability to stand for prolonged periods of time
- (14) Ability to bend over at the waist multiple times per shift
- (15) Ability to squat and lift then walk with 25 pounds in one or both arms.
- (16) Ability to wear designated face mask for prolonged periods of time
- (17) Ability to wear hypoallergenic gloves for prolonged periods of time
- (18) Ability to wear eye protection for prolonged periods of time
- (19) Ability to pass background check, physical, and DOT/NDOT drug screen
- (1) High-school diploma
- (2) Current Basic Life Support (BLS) card from any of the state accepted agencies licensed to provide this level of training (provided or updated as part of orientation training).
- (3) Formal academic accomplishments in related fields to be reviewed on a case-by-case basis.
- (4) Minimum certification as a Medical Assistant, Certified Nursing Assistant, or Basic EMT, or similar as approved by the hiring manager.
Preferred Education, Training, & Experience
- (1) Three (3) years of experience at the stated minimum level or at the level of health care provider otherwise accepted by the hiring manager.
- (2) Otherwise, candidates capable of meeting the above and based on the availability of positions, once hired, shall be trained:
- (a) In the use of the current Personnel Protective Equipment (PPE) within the boundaries and expectations of PSIS policy.
- (b) In the use of the current policy for conducting and processing biological samples using PSIS provided devices within the federal guidelines under which their use is approved.
- (c) In the use of the current policies for managing testing sites and the associated processes within the boundaries and expectations of PSIS policy.
- (d) In the use of the current boundaries and expectations set forth in the PSIS Blood Borne Pathogens (BBP) program.
- (e) In the use of any current guidelines established by the specific client(s) this position is designated to support.
- (f) To successfully operate as an employee within the PSIS system.
5) RISK EVALUATION
- The risk analysis process is currently being developed. Until such time as this document is amended, PSIS personnel are to refer to the appropriate supervisor for guidance.
- United States Department of Labor (DoL). (n.d.). Equal employment opportunity posters. https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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